Returns, Cancellations, and Exchange Policy
APOLLO MODA RETURNS & EXCHANGES
Returns Process:
-
Email us at support@apollomoda.com.
- Subject: Your Order Number
- Body: Reason for return
-
Returns are free for eligible orders within 30 days of purchase.
Please Note:
- If an incorrect size was ordered or an incomplete address was provided, we cannot offer free return labels or assume responsibility.
- Items should be returned as received, with all tags attached.
- APOLLO MODA LLC reserves the right to refuse returns if items are used, worn, washed, or damaged.
- Shipping costs are non-refundable.
- First-time buyers: To avoid a $20 restocking fee per pair of shoe, order a single pair if unsure about your size.
Cancellations:
- All sales are final.
- Order cancellations are not accepted.
Exchanges:
- We offer exchanges for different sizes or colors.
- Exchanges for different models are not allowed. For a different model, please place a new order.
Damaged or Incorrect Items:
- If you receive a damaged or wrong item, contact us immediately at support@apollomoda.com.
- Such items will be accepted for return and can either be exchanged or refunded.
- Follow our standard return procedure for these cases.
Return Address:
13603 Marina Pointe Drive, C540,
Marina del Rey, California 90292,
United States
Contact Us:
- Email: support@apollomoda.com
- Phone: +1302-439-8998 (Text or WhatsApp messages only)
Thank you for shopping with APOLLO MODA!