Shipping & Returns
All deliveries are made with the global package delivery companies DHL, UPS, and FedEx, and it is FREE to the USA only! The orders are shipped from our warehouse in the United States and Europe to your delivery address. As you know, shipments to post office boxes will generally not be delivered. The additional terms and conditions of DHL can be read at www.dhl.com.
Orders are processed from Monday to Friday, from 9 to 11 am.
Please keep in mind that orders placed Friday afternoon, Saturday, and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since DHL is not working during the weekend, these orders will generally reach you after the weekend.
Estimated transit time after dispatch:
United States & Canada: 3 to 6 working days.
European Union: 2-5 working days.
As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the DHL tracking number to follow the delivery status.
Exchange & Returns
Please notice that we can only exchange items for another size/color, NOT for a different model. You must place a new order if you are interested in a different model.
The return is FREE of charge only for customers in the USA, which means that Canadian customers is responsible for the cost of the returns.
APOLLO MODA LLC is not obliged to accept the return of the goods if should they have been used, worn, washed, or damaged. Returns are accepted only in 14 days window after delivery. Please pack the goods as you receive them, and be aware that we will not accept items without their tags attached.
Delivery of damaged/wrong goods
Please contact our service department immediately if you receive the wrong/damaged goods. These goods will be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. Please, in this case, contact us at firstname.lastname@example.org.
229 South Normandie Ave, Apt 14, Los Angeles, CA, 90004
Phone number: +1 561-758-5890 (text only)