Frequently Asked Questions
Across the board
Apollo Moda is men store only.
Our shoes are manufactured in Turkey & Europe.
Please email us at firstname.lastname@example.org, or get in touch through live chat on our website: www.apollomoda.com.
All our sneakers are made of eco friendly premium vegan materials.
We accept credit and debit cards, Pay Pal, Apple Pay, Google Pay, Facebook Pay. U.S. clients may also pay in four bi-weekly installments using Shop Pay.
Apollo Moda’s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.
You will be charged as soon as your order is processed, which can take up to one hour.
Shop Pay gives you options for you to pay the amount in full or pay for your order in manageable installments. The installment plan is interest-free and split into four equal payments that are charged to your card every two weeks.
We cannot make changes to your order after it has been placed. If you accidentally placed an order and would like to return it, please email us at email@example.com.
If you accidentally put the wrong shipping address, please email us ASAP at firstname.lastname@example.org.
No, you can place an order as a guest. However, creating an account will make checking out easier in the future, as we will securely save your name, address, and the last four digits of your credit card number for you. Plus, we’ll keep you updated on product launches if you create an account!
Core styles will be restocked! Seasonal colorways and collaboration products are produced in limited quantities and will not be restocked.
You’ll receive a confirmation email from email@example.com immediately after placing your order.
If you place your order on Monday - Thursday, it will ship the next day. All orders placed on Friday and weekends will ship the following business day.
Standard: 5-8 business days (free)*
Express: 3-5 business days ($11)
Orders are shipped from 2 of our warehouses: Los Angeles, California or Izmir (Turkey).
Yes. You will receive a shipment information email, which includes a tracking number. Please allow 48 hours before tracking your order.
Yes, we do offer international shipping for FREE!
Yes. All applicable taxes will automatically apply to your order at checkout.
If you are not 100% satisfied with your purchase from Apollo Moda you can return your item(s) for a full refund within 30 days of purchase. Returns are FREE. Please contact us at firstname.lastname@example.org and give us the reason for return and request the return label. (Returns must be unworn, in the state you received them, and in the original packaging.) For more information on returns, please visit: https://www.apollomoda.com/pages/delivery-informations.
Absolutely. Please write us at email@example.com and give us detailed explanation about your exchange.