Returns, Cancellations, and Exchange Policy
APOLLO MODA: RETURNS & EXCHANGES GUIDELINE
How to Initiate a Return:
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Email your request to support@apollomoda.com.
- Subject: Your Order Number
- Body: Reason for the return
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We proudly offer FREE returns for ELIGIBLE orders within 30 days of purchase. Upon receiving your email, we'll swiftly review and respond to your request.
Points to Remember:
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Ensure the accuracy of your shipping address. For items mis-shipped due to an incorrect address, we can't provide responsibility or free return labels.
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Items should come back to us in the condition they were received, with all tags still in place.
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APOLLO MODA LLC maintains the authority to decline returns if items show signs of wear, have been washed, or bear any damage.
- If it's clear a customer is exploiting our small business, we reserve the right to withhold free return labels.
- Should a customer order multiple pairs of shoes and return most or all of them, a fee of $15 per pair will be applied to safeguard our small business.
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Remember, shipping fees are non-refundable.
Order Alterations:
- All transactions are conclusive. We regretfully cannot accommodate order cancellations.
Exchanges:
- Need a different size or color? We're here to help with exchanges.
Received Damaged or Incorrect Products?
- Please get in touch right away at support@apollomoda.com if your order arrives damaged or isn't what you expected. We'll facilitate the return and offer an exchange or refund as per your preference.
Send Returns To: 13603 Marina Pointe Drive, C540, Marina del Rey, California 90292, United States
Stay Connected:
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Email: support@apollomoda.com
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Phone: +13027791859 (We welcome Text or WhatsApp messages)
We appreciate your trust in APOLLO MODA. Your satisfaction remains our top priority!