APOLLO MODA SHIPPING & RETURNS
🌍 Free Worldwide Shipping:
We're thrilled to offer free global shipping in collaboration with renowned couriers: DHL, UPS, and FedEx. Orders ship directly from our U.S. and European warehouses.
Note: We cannot deliver to P.O. boxes.
⏰ Order Processing:
- Weekdays: 9 to 11 am
- Orders after Friday noon & weekends: Processed on Monday morning
- Express orders (Thursday afternoon): Dispatched on Friday and delivered post-weekend due to courier non-operational weekends
📦 Estimated Delivery Times:
- U.S. & Canada:
- Fast: 4-7 days ( $7 )
- Standard: 10-14 days
- European Union: 2-5 days
- Handling Time: 2 days pre-shipping
🔗 Tracking:
An email with a tracking number will be sent once your order is dispatched, ensuring you can track its progress.
Cancellations:
To avoid added costs, be certain before ordering as all sales are final.
Exchanges & Returns:
- Exchanges: We accommodate size/color swaps, not model changes. Order a new for different models.
- Returns: Free for eligible U.S. orders. Reach out to support@apollomoda.com for details. Remember:
- Returns accepted within 14 days post-delivery
- Items should be as received, tags intact
- Rejected if used, worn, washed, or damaged
- No free return labels for address errors or wrong sizes; verify details pre-order
Damaged/Incorrect Goods:
Received faulty or wrong items? Contact us promptly. Such items can be exchanged/refunded. Follow our standard return procedure. Contact: support@apollomoda.com.
📍 Return Address:
15165 Magnolia Blvd, Unit F, Sherman Oaks,California 91403, USA
🔗 Reach Out:
- 📧 Email: support@apollomoda.com
- 📱 Phone: +15617585890 (Text or WhatsApp only)
Your satisfaction is our commitment. Shop with confidence at APOLLO MODA.
Returns Process:
Email us at support@apollomoda.com.
Subject: Your Order Number
Body: Reason for return
Returns are free for eligible orders within 30 days.
Please Note:
- Returned items must be unworn and with all tags attached.
- Shipping costs are non-refundable.
Cancellations:
- All sales are final. No cancellations accepted.
Exchanges:
- We offer exchanges for size or color.
- No exchanges for different models.
Damaged or Incorrect Items:
Contact us immediately for damaged or incorrect items. Follow our return procedure.
Return Address:
13603 Marina Pointe Drive, C540,Marina del Rey, CA 90292,
United States
Contact Us:
- Email: support@apollomoda.com
- Phone: +15617585890 (Text or WhatsApp only)
Thank you for shopping with APOLLO MODA!
Frequently Asked Questions
Across the board
We are an online business located in Lewes, Delaware.
All Apollo styles are UNISEX.
Our shoes are manufactured in Turkey & Europe.
For any questions, please email us at support@apollomoda.com. We are here to help. You can also text us on WhatsApp at +1 (561) 758-5890.
All our sneakers are crafted from lightweight materials to enhance foot comfort.
Yes, they do. We have styles that can increase your height by 1.5 to 2 inches.
No, we don’t. We are an online retailer.
Payments
We accept credit and debit cards, PayPal, Apple Pay, Google Pay, Facebook Pay. U.S. clients may also pay in four bi-weekly installments using Shop Pay.
Apollo Moda’s checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. This compliance covers all six PCI standard categories: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.
You will be charged as soon as your order is processed, which can take up to one hour.
Shop Pay gives you options for you to pay the amount in full or pay for your order in manageable installments. The installment plan is interest-free and split into four equal payments that are charged to your card every two weeks.
Orders
We cannot make changes to your order after it has been placed. If you accidentally placed an order and would like to return it, please email us at support@apollomoda.com.
If you accidentally put the wrong shipping address, please email us ASAP at support@apollomoda.com.
No, you can place an order as a guest. However, creating an account will make checking out easier in the future, as we will securely save your name, address, and the last four digits of your credit card number for you. Plus, we’ll keep you updated on product launches if you create an account!
Core styles will be restocked! Seasonal colorways and collaboration products are produced in limited quantities and will not be restocked.
You’ll receive a confirmation email from support@apollomoda.com immediately after placing your order.
Shipping
If you place your order on Monday - Thursday, it will ship the next day. All orders placed on Friday and weekends will ship the following business day.
Standard: 7-14 days (free)*
Express: 4-7 days ($7)
Orders are shipped from 2 of our warehouses: Los Angeles,California or Izmir (Turkey).
Yes. You will receive a shipment information email, which includes a tracking number. Please allow 48 hours before tracking your order.
Yes, we do offer international shipping for FREE!
Yes. All applicable taxes will automatically apply to your order at checkout.
Returns
Our Returns Are Free For ELIGIBLE Orders Within 14 Days Of Purchase. Upon Receiving Your Email, We'll Swiftly Review And Respond To Your Request. (Returns must be unworn, in the state you received them, and in the original packaging.) For more information on returns, please visit: https://www.apollomoda.com/pages/returns-cancellations-and-exchange-policy.
Absolutely. Please write us at support@apollomoda.com and give us detailed explanation about your exchange.)